Refund Policy

You may cancel your subscription at any time. Cancellation does not require contacting support — you can do it self-service through the Stripe Customer Portal accessible from your Settings page within MockupGen.

Upon cancellation, you will retain access to paid features until the end of your current billing period. Your subscription will not renew, and no further charges will be made.

If you are a first-time subscriber, you may request a full refund within 7 days of your initial subscription purchase, provided you have used no more than 1 generation during the subscription period. This allows you to test the Service before committing.

To qualify for this refund, all of the following must be true:

• It is your first paid subscription with MockupGen AI.
• The refund request is made within 7 calendar days of the subscription start date.
• You have used no more than 1 mockup generation during the subscription period.

If you have used 2 or more generations, no refund will be provided, as the Service has been materially consumed. Refund requests that do not meet all of the above criteria will be declined.

If a verified technical issue on our end prevents you from generating mockups (for example, persistent server errors or processing failures not caused by your input), you may be eligible for a refund or credit at our discretion. To report a technical issue, please reach out through our contact form with the following information:

• Your account email address.
• A description of the issue and when it occurred.
• Any error messages or screenshots, if available.

We will investigate and respond within 5 business days. If we confirm the issue was caused by a fault in the Service, we will offer a refund or account credit as appropriate.

To request a refund, reach out through our contact form with the subject "Refund Request" and include:

• Your account email address.
• The date of purchase.
• The reason for the refund request.

We aim to process all refund requests within 5–10 business days. Approved refunds will be returned to the original payment method via Stripe.

You can cancel your subscription at any time by following these steps:

1. Log in to your MockupGen AI account.
2. Navigate to Settings.
3. Click Manage Subscription to open the Stripe Customer Portal.
4. In the Stripe Customer Portal, select Cancel Plan.

Your cancellation takes effect at the end of the current billing period. You will not be charged again after cancellation.